We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, purchase a warranty plan, or contact our support team.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name

• Email address

• Phone number

• Address

• Vehicle details

• Payment information (processed securely through approved providers)

b. Technical Information

• IP address

• Browser type

• Device information

• Pages visited

• Cookies and tracking data

c. Communication Information

• Messages, emails, or queries shared with our support team

• Details regarding warranty claims

2. How We Use Your Information

We use your information to:

• Provide and manage your warranty plan

• Process payments

• Handle claims and customer support

• Improve website performance and user experience

• Send important updates and service-related communications

• Maintain security and fraud prevention

• Comply with legal obligations

We do not sell or share your personal information with third parties for marketing purposes.

3. Legal Basis for Processing (GDPR)

We process your data based on:

• Contractual necessity – to deliver warranty services

• Legitimate interests – improving services and preventing fraud

• Legal obligations – compliance with UK laws

• Consent – for optional communications or marketing

4. How We Protect Your Information

We use industry-standard security measures to protect your data, including:

• Encrypted connections (SSL)

• Secure payment gateways

• Restricted access and authentication

• Regular security audits

However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

5. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve site functionality

• Monitor usage and analytics

• Personalize user experience

You can disable cookies anytime in your browser settings.

6. Sharing Your Information

We may share your data only with:

• Trusted service providers (payment processors, hosting, claim handlers)

• Legal authorities when required

• Approved repair partners for handling claims

All partners follow strict confidentiality and data protection rules.

7. Your Rights (Under GDPR)

You have the right to:

• Access your personal data

• Request corrections

• Request deletion (where applicable)

• Restrict processing

• Object to certain uses

• Request a copy of your data (data portability)

• Withdraw consent for marketing at any time

To exercise your rights, contact us using the details below.

8. Data Retention

We keep your information only as long as necessary:

• For active warranties

• To comply with legal requirements

• To resolve disputes or support claims

After this period, your data is securely deleted.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Updates to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Green Covers Ltd. – Data Protection Officer

Phone: +443456191225

Email: info@greencovers.co.uk

Address: Unit 4, Crow Lane, Romford, London RM7 0JJ