Terms & Conditions

Welcome to Green Covers Ltd. By purchasing or using our Car Care Warranty Package, you agree to the following Terms & Conditions. Please read them carefully.

1. Introduction

We understand that unexpected vehicle repairs can be stressful. Our goal is to provide reliable, comprehensive warranty protection that gives you confidence and peace of mind on the road. These Terms & Conditions outline what is included, what is not covered, and how to use your warranty effectively.

2. Warranty Coverage

Your Car Care Warranty covers:

Mechanical components
Electrical components
Powertrain components
Various essential vehicle systems

Coverage may vary depending on the selected plan. You will receive full documentation detailing your specific plan inclusions.

3. Warranty Duration

You can choose from multiple options:

6-Month Coverage
1-Year Coverage
2-Year Coverage
Up to 3-Year Extended Coverage

Your warranty period starts from the date of purchase.

4. Payment Terms

The standard warranty cost is:

£3 per day
£21 per week
£90 per month (via Direct Debit)

All payments are non-refundable unless specified under the cancellation policy.

5. What’s Not Covered

The warranty does not cover:

Pre-existing faults
Accidental damage
Cosmetic repairs
Wear and tear items (brakes, tyres, bulbs, etc.)
Lack of regular servicing
Neglect, abuse, or misuse of the vehicle

A full exclusions list is provided in your warranty pack.

6. Claims Process

We aim to provide fast, fair, and hassle-free claims. To submit a claim:

Contact our support team immediately after a breakdown.
Do not continue driving the vehicle if doing so may cause further damage.
Provide your warranty number, vehicle details, and issue description.
Use an approved repair centre unless otherwise guided by our team.

Claims are assessed case-by-case.

7. Courtesy Car

A free courtesy car will be provided during breakdown-related repairs (subject to availability and eligibility).

8. Nationwide Support

We offer nationwide assistance across the UK, ensuring support wherever you are.

Recovery services are available and charged at £2 per mile, unless included in your plan.

9. Customer Responsibilities

To keep your warranty valid:

Maintain regular servicing
Keep all service and repair records
Report issues immediately
Use authorised repair centres
Follow manufacturer maintenance guidelines

10. Cancellation Policy

You may cancel your warranty within 14 days of purchase for a full refund, provided you have not made a claim.

After 14 days, cancellations may be subject to deductions based on time used or claims made.

11. Liability

Green Covers Ltd. is not liable for:

Consequential losses
Transportation delays
Personal injuries caused by neglect or misuse
Repairs performed without approval

Our liability is limited to the repair or replacement of covered components.

12. Changes to Terms

Green Covers Ltd. reserves the right to update or modify these Terms & Conditions at any time. Changes will be posted on our official website.

13. Contact Information

For queries, claims, or support, please contact:

Green Covers Ltd. – Support Team
Email: info@greencovers.co.uk
Phone: +443456191225
Address: Unit 4, Crow Lane, Romford, London RM7 0JJ